FAQs » sundays

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Our Products

We strive to make clients look good and feel good with our mindful products and services. No compromises.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What does 10-free mean?” tab_id=”1593357738298-9b40b61e-fcad”][vc_column_text]Our polishes are formed without ten potentially health-harming chemicals commonly found in nail polish. Click here to learn more! [/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I see your ingredient list for your polishes?” tab_id=”1593357738348-52fab95b-ac8c”][vc_column_text]Our non-toxic polish formula: butyl acetate, ethyl acetate, nitrocellulose, adipic acid/neopentyl, glycol/trimellitic, anhydride, copolymer, acetyl tributyl citrate, isopropyl alcohol, stearalkonium bentonite, acrylates copolymer, styrene/acrylates copolymer, silica, benzophenone-1, and trimethylpentanediyl dibenzoate.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where are your products manufactured?” tab_id=”1598722547718-9ee8551c-c026″][vc_column_text]Our nail polishes are manufactured in the USA, and our candles are manufactured in China. We follow ethical and fair trade practices with our suppliers.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are your products vegan and cruelty-free?” tab_id=”1593358639398-1f96b078-e634″][vc_column_text]Yes, none of our products and ingredients are derived from animals, and they have not been tested on animals.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are sundays’ products safe to use during pregnancy, while nursing, or with pets?” tab_id=”1593358814856-6568434c-0489″][vc_column_text]Our products are safe to use during pregnancy and after birth, as well as with little furry ones. That being said, we recommend speaking with your doctor and taking the precautionary measures that you see fit. We want you to feel comfortable using the right products for your little ones! [/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can I purchase sundays studio’s non-toxic products?” tab_id=”1593358867009-d54b6d36-915c”][vc_column_text]Our online store carries all of our products! We are also stocked around the globe, and you can find the full list of stores, salons, and spas here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why does my nail polish thicken? I can barely use it anymore.” tab_id=”1593358930900-c0ddc514-f4ef”][vc_column_text]

Nail polish and top coats thicken over time when they are exposed to air. It’s important to always tighten the cap after use and clean the bottle’s neck to prevent air from getting in and thickening the liquid. We recommend using polish remover and a paper towel to clean the bottle neck.

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Our Studios

[/vc_column_text][vc_empty_space height=”30px”][/vc_column][vc_column width=”3/5″ offset=”vc_col-lg-5″][vc_tta_accordion active_section=”0″ collapsible_all=”true”][vc_tta_section title=”Where are your salons located?” tab_id=”1593359020505-d74bc1b1-7c4d”][vc_column_text]We currently have three locations in New York City: NoMad, Saks Fifth Avenue and Hudson Yards. You can check them out and book an appointment here! [/vc_column_text][/vc_tta_section][vc_tta_section title=”When will your salons open?” tab_id=”1593359020559-7f637da3-b700″][vc_column_text]Our NoMad and Saks locations are open right now. Hudson Yards is not open and we do not have a reopening date yet. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What safety measures are your salons implementing for reopening?” tab_id=”1593359020612-1feda137-f0cc”][vc_column_text]All employees and clients will be required to wear masks.

We will maintain a distance of at least 6 ft. between all clients.

We have a glass partition for each manicure station and maintain a safe distance between clients in the pedicure area, to prevent any close contact.

Sanitizers are stationed in all of our manicure and pedicure stations and guests are required to sanitize their hands upon arrival.

Only a set number of clients would be allowed into the studio at a time. There will be no crowding in the drying or front desk area.

All stations will be cleaned and sanitized after each client service.

A temperature check has been placed in the entryway for both clients and employees.

Please email [email protected] for more information or any further questions about our safety measures[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I bring my own polish?” tab_id=”1593359020674-46295e0f-06dd”][vc_column_text]Because we’re committed to creating a safer salon environment, we politely ask that if you bring your own nail polish to use at sundays that it be a non-toxic formula.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your service cancellation policy?” tab_id=”1593359020729-b67b2265-5d4b”][vc_column_text]We understand that life gets busy and last-minute changes can happen. If you need to change or cancel your appointment, please give us a call or leave a voicemail (if the salon is closed). Also, you can easily cancel or change your appointment through your account online.

Time is important to everyone and we take your appointment seriously. With that said, we reserve the right to charge a 20% cancellation fee for clients who are no-shows or cancel under 12-hours before their scheduled appointment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I tip with a card or Venmo?” tab_id=”1593359020779-dcc189dd-739c”][vc_column_text]Yes. We accept tips on card, cash or venmo.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space][vc_empty_space][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]

Orders & Shipping

In our studios, we accept credit and debit cards as well. We are limiting our cash usage in our studios, and all transactions will be handled by our front desk manager, who will be wearing and changing gloves constantly throughout their shift.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you offer free shipping?” tab_id=”1593359511921-744ed639-68a5″][vc_column_text]Yes! We offer free shipping on all orders above $60 within the U.S. Otherwise, our shipping rates depend on the distance and weight, but our average is $9 for orders within the U.S. and $25 for international orders, as we use USPS Priority or UPS. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Where do your products ship from?” tab_id=”1593359511975-b5293aba-4b81″][vc_column_text]We offer worldwide shipping from our headquarters in New York City and warehouses in Florida and Pennsylvania![/vc_column_text][/vc_tta_section][vc_tta_section title=”When will my order ship?” tab_id=”1593359512029-64b961f4-5ff0″][vc_column_text]We process all orders on business days, Monday to Friday, not including holidays. We try our best to ship orders on the same business day that they are placed, when they are placed before 12 PM. [/vc_column_text][/vc_tta_section][vc_tta_section title=”When will my order be delivered?” tab_id=”1593359512083-ed9b5e92-4220″][vc_column_text]Orders are delivered usually between 1 to 5 days after they are shipped. International orders may take up to 10 days. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Where does sundays currently ship to?” tab_id=”1593359512145-2140a578-119b”][vc_column_text]We currently ship to all 50 U.S. states, U.S. territories, and internationally![/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship to P.O boxes?” tab_id=”1593359913404-30cd1f02-9915″][vc_column_text]Yes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I track my order?” tab_id=”1593359976511-80d55b86-d2d7″][vc_column_text]After we have shipped your order, we will send you an email confirmation with a link for tracking information.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you charge domestic sales tax?” tab_id=”1593360034517-ad733c3a-51a6″][vc_column_text]Domestic sales tax will be applied to all orders. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What service do you use to ship?” tab_id=”1593360098694-303814b7-55db”][vc_column_text]We use USPS and UPS to ship.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I modify or cancel my order?” tab_id=”1593360173648-dd998ed6-c5a6″][vc_column_text]Unfortunately, we cannot add/remove items to your order once you receive your order confirmation, however, we may change your address, email, and add notes. We are able to cancel your order. Please email us as soon as possible with your full name, order number and the subject line “Cancellation” or “Order Modification”, and we’ll do our best to assist you! [/vc_column_text][/vc_tta_section][vc_tta_section title=”I emailed you guys but I haven’t heard back after more than 2 business days! What do I do now?” tab_id=”1593360212444-0684a64c-39c4″][vc_column_text]Unfortunately, we cannot add/remove items to your order once you receive your order confirmation, however, we may change your address, email, and add notes. We are able to cancel your order. Please email us as soon as possible with your full name, order number and the subject line “Cancellation” or “Order Modification”, and we’ll do our best to assist you! [/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space][vc_empty_space][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]

Returns & Exchanges

[/vc_column_text][vc_empty_space height=”30px”][/vc_column][vc_column width=”3/5″ offset=”vc_col-lg-5″][vc_tta_accordion active_section=”0″ collapsible_all=”true”][vc_tta_section title=”What is your return policy?” tab_id=”1593356096105-fc5ad145-1018″][vc_column_text]We accept return on damaged or defective products. We cannot exchange any product based on personal color choice. We will process the refund as soon as we receive the product, and this will take approximately 7 to 10 days.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I exchange a product?” tab_id=”1593356096119-08b5b68e-bfab”][vc_column_text]We are only able to replace a damaged or defective product. We do not exchange products based on color change. We will process the exchange as soon as we receive the product, and this will take approximately 7 to 10 days.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My sundays products were damaged upon delivery!” tab_id=”1593356316158-77c0004c-db26″][vc_column_text]Please write to [email protected] and we will help resolve and send you a replacement.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

For additional help, please email [email protected]. We’ll get back to you within 1 to 2 business days!

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